Free Worldwide Shipping for order over $30

0

Your Cart is Empty

FAQs

Welcome to FAQ Help Center.

Please browse this FAQ page, to find the answers that best match your question. If you can't find what you're looking for, please feel free to contact us. 

Online Form: Click the "Contact Us" at the bottom of any page and follow the instructions.

Our customer support team works around the clock to respond to any question you may have!

Email us on: thomas-support@digi-house.com (Please note that our response time may be up to 3 business days.)

We appreciate your patience while we revert back to your enquiry and will do everything we can to assist you as fast as possible.

 

How do i complete the payment? 

We accept several payment methods. You can complete your purchase with Paypal or any major Credit or Debit Card provider.

All payments must be received in full prior to dispatch of goods or issuance of a coupon. In case if your payment is declined by your bank, credit card issuer, or our website, we will not fulfill your order.

All transactions are in US Dollar. Paypal or any major Credit or Debit Card provider will automatically convert your payment to your local currency. 

 

How to redeem the coupon code? 

Please click on "checkout" and fill in payment information, then click on "continue", and you will be redirected to a new page where the coupon code can be redeemed. The code needs to be entered exactly as advertised with any capital letters and spaces.

 

About My Orders

Did i make an order successfully? 

Once the payment completed, you will receive an order confirmation email, if not, please re-check in your "spam folder".

Note: If you receive an email for your payment confirmation, do not panic. As your order is marked high risk due to a potential unauthorized payment, all we need is a confirmation email regarding your payment.

 

How to check my orders information? 

Please kindly go to website and click on the "Track your Order" page. 

On the page, you enter the Tracking Code we provided you through your email and check the status of the order. (Confirmed, processing, shipped).

 

What does my orders status mean? 

The status of "confirmed (order received)" means you have successfully completed the payment, and your order is confirmed by us. Only under this circumstance, you are able to change your order details or cancel your order.

The status of "dispatching" means your order is in dispatch. At this stage, any request to cancel or change your order is invalid.

The status of "shipped" means your order is dispatched from our warehouse to the shipping address provided by you. Your order is on the way!

 

How to change or cancel my orders?

If you want to change or cancel your order, please contact us at thomas-support@digi-house.com within 12 hourse  after receiving your order confirmation. If your order status is shipped, we cannot change or cancel.

 

How long does it take for my orders to be dispatched?

The dispatch (or handling) time is the number of business days taken by Digi-House to fulfill the order after receipt of your cleared payment. Digi-House's estimated dispatch time is 3-5 business days. Once the goods are shipped, you will receive an email including details regarding shipping confirmation, tracking number(s) and delivery time.

 

About the Shipping

What is "About the Shipping"?

The "shipping Information" section covers topics related to the actual delivery of your order. In the articles within this section, you will be able to find the answers to your questions. 

If you have already searched the FAQs section and haven't found the answer you're looking for, you are welcome to contact our dedicated Customer Support Team. You can Contact Us or send an email to us (email response time may take up to 3 business days), and one of our team members will be there at your servive to assist you.

 

What shipping methods do you offer?

Standard International Shipping: Your order will be shipped to your doorstep in approx. 14-30 days. There are no hidden charges.

We are currently working on an express option.

 

How long will it take for me to receive my orders?

Standard International Shipping: Your order will be shipped to your doorstep in approx. 14-30 days. There are no hidden charges. If the package is not been delivered within specificed time, feel free to contact our customer support team for an update.

(Note: The shipping time does not include the dispatch time which is generally 1-3 business days.) 

 

How to track my orders?

Once your order shipped out, we will send you a shipping confirmation email that includes your tracking number and tracking link which help you track your package.

Once the shipping company provides the tracking number, we will send it to you as soon as possible.

 

Are there any additional fees involved in international shipping?

At Digi-House, products shipped from overseas. In some cases, shipment may be subject to import taxes, custom duties and fees, which are levied once a shipment reachs the recipent's country.

Unfortunately, we has no control over these charges, nor can we estimate what exactly the additional charges may be as customs policies vary widely from country to country. For more information, please contact customs office. When customs clearance procedures are required, it may cause delays beyond our schedule delivery period. Due to customs regulatory policies, we never list purchased items as a gift or undervalue the product price.

 

About Returns & Refunds

What is "About Returns & Refunds Information?"

If you have received your item and there seems to be something wrong with it and want to claim a return or refund, the "Returns & Refunds Information" section will get you started in the right direction.

We always take care in selecting high quality and trusted goods to offer them for selling on our websiite. However, things could be out of the plan.

If there is something wrong with the item you received, please contact us at thomas-support@digi-house.com. Please provide us with images of your defective or damaged item. In most cases we will send you out a replacement, however, some orders are subject to a 100% refund.

 

What should i do if items received are not satisfactory? 

If you are not satisfied with the item and want to request a refund, firstly please check our Return Policy to ensure the the return is applicable for your order.

Secondly, you have to claim your refund within 30 days from the dispatch date.

Thirdly, you may be eligible for a refund or exchangge depending on your situation and the type of item you purchased. At Digi-House, we reserve all the rights to charge a handling fee on all items returned for non-quality issues. Under any circumstances, we will not refund the original shipping cost. 

 

What should i do if i have received the wrong order or items?

If you have received an item that you did not order or somebody else's order entirely, please contact us as soon as possible.

To help our Customer Support Team to know what problem you have, please kindly attach some clear photoes of the incorrect order or items you have received.

Perceived color differences due to the display settings of your computer monitor are not grounds for an exchange or refund.

 

What should i do if an item in my orders is missing?

For logistical reasons, items in the same order will sometimes be sent in separate packages so they get to you faster. You may receive one item before the remaining. Please dont panic if you receive all of your items at once. They are on the way!

If you are certain that an item is missing from your order, please contact our Customer Support as soon as possible. We will be happy to track it for you. Once we are confirmed that an item was missing, either we will refund you the item cost or send you a replacement 100% free of charge.

 

What should i do if i received a defective or damaged item?

If the item you received is damaged or defective during shipping, you are eligible for a replacement.

Please contact Customer Service Team and be ready to provide photos or operating videos clearly showing the problem with the item.

Alternatively, you can open the item in front of the delivery person and if you find that it is damaged during shipping, you can reject it. Then you need to contact the Customer Service Team as soon as possible.

Digi-House offers insurance cover under following circumstances:

- Lost in transit: If the product delivery exceeds 30 days than its scheduled date, we will assume prodcut is lost in transit and refund you. 

- Damage in transit: If the product gets damaged during delivery.

 

How soon will i receive my refund?

In most cases, we will refund your money within 5 business days after your refund has been processed. The refund will be credited to your account that used to pay the order. Paypal refunds are instant but refunds to your credit/debit card can take up to 6 business days.

 

How do i return the products?

Digi-House hopes you will be satisfied with every purchase you have made. But if you want to return an item, returns must be prearranged and authorized by a Customer Support member.

Item must be returned unused in its original condition with order confirmation email. The packaging must not be broken wherever applicable. We cannot accept returns under these circumstances: 

It is beyond 45-day Money Back Guarantee period.

The order was placed by mistake but wasnt canceled withing 12 hours.

Seasonal items (e.g. Easter, Halloween, Christmas, etc.) after the event date are included in the order.

The detailed size chart is included in the description. The size you choose does not fit you well.

Customer has changed their mind.

 

Subscribe